It’s a wise man or woman who treats strangers with kindness because of the old maxim that you don’t know what kind of day they’re having.
For Tracey Holms-Williams, a Philadelphia trolley operator, that’s more than just a maxim—it’s her Modus Operandi.
Working for the Southeast Philadelphia Transportation Authority (SEPTA) for 26 years, Tracey does her best to help both people and kindness get around the city.
“You’re coming into my house,” Holms-Williams told ABC 6 WPVI in front of her trolley. “So you’re coming into my house, I want to greet you, I want to make you feel good, I want you to have a nice time.”
“Sometimes I’ll say ‘Hold up, don’t get on yet, I’ve got to roll out the red carpet!’”
SEPTA sees an average passenger load of around 750,000 per day, but it’s only a few hundred who will hop on Holms-Williams’ trolley and enjoy all the positive and uplifting quotes and posters pasted on the inside; part of her dedication to inspiring the whole city to keep its chin up.
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Holms-Williams sees herself and her colleagues as being on “the front lines” of civic mindset, and as such, wants to treat everyone to a laugh or a smile.
“I just try to make everybody feel good,” she says. “I put the positive quotes up there to inspire people because you never know what kind of day they’re having.”
WATCH the video below from ABC 7…
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