The council provided the ombudsman a copy of Miss X’s suitability reassessment from July 2024 and found it recorded her child as having special needs, that the extent of damp and mould was affecting Miss X’s asthma, ongoing antisocial behaviour issues from other residents in the block and that her ex-partner, who she was in the process of taking a non-molestation order against because he tried to kidnap the child previously, knew where she lived. They also recorded Miss X saying she lived far away from her support networks, making it harder for her to care for her child and find work.