Kohl’s offered to look into a customer’s complaint after her order was never delivered.
The shopper said that after more than 30 days, her card had not been refunded.
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Fed up, she turned to X to try and resolve the issue “immediately.”
Eventually, the company replied.
URGENT ISSUE
X user Tish shared the post this weekend.
Tish said that an order she’d placed in November never arrived.
At some point, she apparently tried to get a refund on this item.
But after more than a month, still nothing.
She said she “called 4 times” and talked to a representative online with “no resolution.”
“Who can I speak with to have this resolved immediately?” she asked in her post, tagging Kohls.
The next day, someone from the company replied on X.
“Hi there! Please send us a DM with your order number for review,” they said.
This is a common practice for large chains, and it allows them to discuss the issue in more privacy.
It’s not clear whether Tish ever headed to the DMs to resolve the problem.
CUSTOMER COMPLAINTS
Social media is full of shoppers venting about their latest frustrating experience.
Dollar General recently received questions about its receipt policy from a confused customer.
The store clarified its digital receipt policies for her and the answer could hint at a way to save money.
Another Dollar General shopper called out the chain for allegedly putting out Easter goods — in December.
But the company isn’t alone. Fellow dollar store shoppers spotted similar stock at Dollar Tree.
One customer said the company was “rushing the holidays.”
Larger chains face heat online as well. Aldi recently apologized over an “unacceptable” mishap.
Restaurants are not safe from the storm of critics — Arby’s was recently accused of “greedflation.”