It is one of the most popular banking services in the UK, but HSCB is now back online after a two-hour outage.
According to Down Detector, problems started at 15:10 this afternoon and affected users in the UK until 17:45.
The issue affected both online banking and mobile banking services and has now been resolved.
A HSBC spokesperson told MailOnline: ‘Online and Mobile banking services are back up and running following an earlier intermittent issue.
‘Debit and credit cards, digital wallet, and ATMs continue to work as usual. Thanks for your patience, and we’re sorry for any inconvenience.’
However, frustrated customers flocked to social media to air their anger over the service outage with one writing: ‘Give me my money!’
Another added: ‘It’s happened too many times over the previous 12 months. I’d said I’d jump to another bank, but they’ve all been at it recently.
HSBC is yet to confirm the cause of the unexpected issue, but it currently only appears to have affected some UK users.
It is one of the most popular banking services in the UK, but it now appears that HSBC has gone down.
On social media, frustrated HSCB customers complained that they were not able to access their banking services
One angry customer demanded that HSBC ‘give me my money’
One customer complained that they would stop using HSCB but can’t be sure of getting better service elsewhere
According to Down Detector, by 15:45, the issue had led to more than 1,700 outage reports.
However, after reaching its peak shortly before 16:00, the number of reported issues steadily fell.
As of 16:45, just over an hour after issues first began, the number of reports had reached just 245.
Of the affected customers, 46 per cent said they were having issues with mobile banking, 42 per cent reported issues with online banking, and a further 12 per cent reported issues with their online login.
In a statement at the time, HSCB said: ‘We’re really sorry that some services are currently unavailable in online and mobile banking.
‘We understand this is frustrating, and our teams are investigating the issue.’
With more than 34 million digitally active users, HSCB’s online banking services are among some of the most widely used in the country.
Even with only a fraction of customers affected, this outage left thousands of users unable to send money or access their online accounts.
One commenter noted that they were unable to use the mobile banking app
According to Down Detector, problems started at 15:10 this afternoon and are affecting users across the UK, peaking at more than 1,700 reports
In a statement posted to X shortly after 17:00, HSBC wrote: ‘We’re working hard to fix an intermittent issue with Mobile and Online Banking services.
‘Debit and credit cards, digital wallet and ATMs are all working. You can still authorise online card purchases via SMS. We’re really sorry, please check back for updates.’
One commenter wrote on X: ‘@HSBC_UK Trying to log on to online banking. Not getting beyond enter your username. Trying mobile app – service not available.’
Another added: ‘Disgusting that the mobile banking app is down.’
This outage comes less than a month after HSBC’s last online banking outage which lasted over an hour.
At 15:32 on January 17, HSBC revealed that customers were unable to make payments via mobile or online banking.
The issue was resolved by 16:30 that afternoon but HSBC did not confirm what had caused the problem.
Unlike telecom companies, banks aren’t required to reimburse you when there has been a drop in services.
In a statement posted to X, HSBC said that they were ‘working hard to fix an intermittent issue with Mobile and Online Banking services’
However, if you have incurred any costs as a direct result of the outage you might be able to get your money back.
For example, if you were unable to pay your bills you might be able to claim back any fines you receive.
If you do encounter issues, it’s worth keeping a careful record of what happens including any representative from the bank you speak to.
You should then be able to make a formal complaint via the Barclays website.
If you’re unhappy with how the bank handles your case you can choose to escalate the issue to the Financial Ombudsman Service.
This independent body will consider the evidence you prevent and make a decision regarding your claim.
If you do lose any money due to this outage the Ombudsman could intervene on your behalf to force the bank to pay you back.
However, there is no guarantee of getting back any money you lose.