The trend of major banks reducing their physical presence is attributed to a shift towards online banking services
NatWest has revealed plans to shut down an additional 55 locations, including 52 bank branches and three mobile vans. The announcement follows the previously confirmed closure of 54 NatWest branches earlier this year.
The trend of major banks reducing their physical presence is attributed to a shift towards online banking services. Which? has released figures indicating that since 2015, the NatWest Group – encompassing Royal Bank of Scotland and Ulster Bank – has closed a total of 1,455 branches.
This encompasses the closure of 48 branches in 2024 and nearly 20 that permanently ceased operations in 2023, according to the Mirror. In the midst of these closures, customers requiring in-person assistance can instead access everyday services at any branch within the NatWest group.
For instance, NatWest customers are welcome to use RBS branches and vice versa. Additionally, there’s the option to utilise a ‘mobile branch’ service, where staff provide banking facilities in community locations on specific days.
Services available through mobile branches include depositing funds, cash withdrawals, and bill payments. The Post Office also offers banking services for NatWest customers, such as cash deposits and withdrawals, balance enquiries, and cheque deposits.
A spokesperson from the bank said: “Over 80% of our active current account holders now use our digital services and over 97% of retail accounts with us are now opened online.
“Our customers appreciate the speed and convenience of digital banking for everyday transactions, and often, when it comes to making bigger, more complex decisions they value speaking to our skilled and experienced colleagues.
“Like any business, we strive to meet our customers’ changing needs and expectations and we’ve been responding to the industry wide shift towards digital services by investing to broaden what customers can do themselves and to offer them greater personalisation.
“While we are increasingly engaging our customers digitally, our branch network remains important to us. We are also significantly investing in refreshing our network.
“We expect to invest over £20m in our network across the UK in 2025 to improve customer service, enhance the look and feel of our branches, and reduce the environmental impact of our buildings, as well as continuing to invest in shared solutions like the Post Office and Banking Hubs.
“We will also provide temporary support for transitions to our new network in selected locations through our 12-week Community Pop-Ups.”
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Full list of new NatWest closures
- Birmingham – Edgbaston, 30A Harborne Road, Birmingham, B15 3AA, 11/9/2025
- Ely, 16 Market Street, Ely, CB7 4YY, 10/9/2025
- Evesham, 2 Bridge Street, Evesham, WR11 4RS, Date to be confirmed
- Bristol – Fishponds, 778 Fishponds Road, Bristol, BS16 3TX, 4/9/2025
- Halesowen, 2 Hagley Road, Halesowen, B63 4RQ, 3/9/2025
- Hinckley, 13 The Borough, Hinckley, LE10 1NL, 17/9/2025
- Honiton, 94 High Street, Honiton, EX14 1JL, 21/10/2025
- Kettering, 16 High Street, Kettering, NN16 8SZ, 28/10/2025
- Launceston, 14 Westgate Street, Launceston, PL15 7AG, Date to be confirmed
- Luton – Leagrave, 11 Marsh Road, Luton, LU3 2QP, 15/9/2025
- Leicester – Melton Road, 2 Melton Road, Leicester, LE4 5EA, 2/9/2025
- Leighton Buzzard, 27 High Street, Leighton Buzzard, LU7 1DX, 28/10/2025
- Llangefni, Glanhwfa Road, Llangefni, LL77 7WY, 4/9/2025
- Cardiff – Llanishen, Westminster Chambers, 50-52 Station Road, Cardiff, CF14 5QP, 11/9/2025
- Lowestoft, 53 London Road North, Lowestoft, NR32 1BJ, 15/10/2025
- Melton Mowbray, 7 High Street, Melton Mowbray, LE13 0TT, 29/9/2025
- Midsomer Norton, 3 High Street, Radstock, BA3 2LE, 8/10/2025
- Mold, 48-50 High Street, Mold, CH7 1BA, 21/10/2025
- Neath, 35 Green Street, Neath, SA11 1DB, 13/10/2025
- Newmarket (Suffolk), 18 High Street, Newmarket, CB8 8LH, 24/9/2025
- Northampton – Weston Favell Shopping Centre, 17 Weston Favell Centre, Northampton, NN3 8FZ, 15/9/2025
- Leicester – Oadby, 5 The Parade, Leicester, LE2 5BB, 10/9/2025
- Paignton, 15 Victoria Street, Paignton, TQ4 5DE, 2/10/2025
- Portishead, 25 High Street, Bristol, BS20 6BL, Date to be confirmed
- Rayleigh, 43 High Street, Rayleigh, SS6 7EW, 2/9/2025
- Redditch, Church Green House, Church Green East, Redditch, B98 8DG, 14/10/2025
- Ringwood, 11 High Street, Ringwood, BH24 1BA, 1/10/2025
- Romsey, 27 Market Place, Romsey, SO51 8ZH, 13/10/2025
- Leamington Spa, Royal Priors, 59 Parade, Leamington Spa, CV32 4ZX, 1/10/2025
- Birmingham – Shirley, 231 Stratford Road, Solihull, B90 3AJ, 29/9/2025
- Birmingham – Smethwick, 34-38 High Street, Smethwick, B66 1DU, 25/9/2025
- Stevenage, 26-28 Queensway, Stevenage, SG1 1BS, 7/10/2025
- Stratford-upon-Avon, 31 Rother Street, Stratford-Upon-Avon, CV37 6ZS, 8/10/2025
- Sudbury, 32 Market Hill, Sudbury, CO10 2EN, 30/9/2025
- Torquay, 108 Union Street, Torquay, TQ2 5PH, 3/9/2025
- Trowbridge, 62 Fore Street, Trowbridge, BA14 8EX, 16/10/2025
- Wellingborough, 40 Market Street, Wellingborough, NN8 1AD, 7/10/2025
- Wickford, 63 High Street, Wickford, SS12 9AH, 18/9/2025
- Wisbech, 1 Market Place, Wisbech, PE13 1DT, 1/9/2025
- Yate, 3-5 North Walk, Bristol, BS37 4AG, 25/9/2025
- Prestatyn, Lower High Street Car Park, Prestatyn, LL19 9LG, 29/9/2025
- Abergele, Tesco Car Park, Abergele, LL22 7AA, 29/9/2025
- Welshpool, Tesco Welshpool Car Park, Welshpool, SY21 7BL, 29/9/2025
- Abingdon, 11 Market Place, Abingdon, OX14 3HH, 24/9/2025
- Birmingham – Acocks Green, Shop 3, 1160 Warwick Road, Birmingham, B27 6DF, 16/9/2025
- Ashby-de-la-Zouch, 54 Market Street, Ashby-De-La-Zouch, LE65 1BB, 18/9/2025
- Bicester, 1-7 Manorsfield Road, Bicester, OX26 6DA, 30/9/2025
- Bridgwater, 9 York Buildings, Bridgwater, TA6 3BS, 27/10/2025
- Bridport, 22 East Street, Bridport, DT6 3LG, 29/10/2025
- Cardiff – Canton, 277 Cowbridge Road East, Cardiff, CF5 1WX, 16/9/2025
- Chippenham, 30 High Street, Chippenham, SN15 3HB, 15/10/2025
- Cirencester, 32 Market Place, Cirencester, GL7 2NU, 17/9/2025
- Cromer, 61 Church Street, Cromer, NR27 9YY, Date to be confirmed
- Cwmbran, 36-37 Gwent Square, Cwmbran, NP44 1YW, 1/9/2025
- Dorchester, 49 South Street, Dorchester, DT1 1DW, 22/10/2025
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