356,000 people on so-called legacy benefits such as Income Support who were invited to claim Universal Credit under the managed migration system did NOT do so.
The Department for Work and Pensions have been warned ‘don’t assume’ after 356,000 had benefits cut off. 356,000 people on so-called legacy benefits such as Income Support who were invited to claim Universal Credit under the managed migration system did NOT do so.
It means they had their benefits ended between July 2022 and December 2024 – as the managed migration process continues. Legal expert Damian Rourke, partner at law firm Clyde & Co, said: “For those who need support, losing benefits could cause significant financial strain, especially during the cost-of-living crisis, and if this is a result of confusion or a lack of clear communication, it runs a real risk of various people putting in claims down the line. The Government will need to examine whether the transition process is clear and accessible.”
He warned that the process to apply “isn’t straightforward”, adding: “Some may assume their benefits will continue automatically or may not realise the consequences of missing the deadline. Many people will also be hesitant. Some claimants may worry they could end up worse off under Universal Credit, which may put them off engaging with the process.”
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Mr Rourke said: “ESA claimants often face additional challenges, so there is a risk that some may struggle to navigate the transition process. DWP has obligations under the Equality Act 2010 to ensure that the system is accessible to those with disabilities or mental health conditions.
“If people are unable to engage with the process, it could raise concerns. If large numbers of vulnerable claimants lose access to benefits, there could be wider implications, including increased pressure on support services. It might be helpful to explore whether more tailored support or clearer guidance could reduce the risk of people slipping through the net.”
A DWP spokesperson said: “We support millions of people through Universal Credit every year, and it remains a top priority for us to ensure they get the support they are entitled to. Claims are only stopped as a last resort – we write and follow up with eligible households to encourage them to apply for Universal Credit, and offer support throughout the migration process to ensure customers feel confident and well-informed.”