The update comes after the store announced it was in a “recovery phase” yesterday
Co-op has issued an update for customers on its management of a cyber attack which hit stores in recent weeks and confirms that the store is now in a “much stronger position”.
The update comes a number of weeks after the Co-op first announced that cyber criminals had made an attack on the store which has since caused widespread disruption through stores.
In past weeks shoppers have reported seeing large-scale stock shortages in Co-op stores alongside signs upon empty aisles explaining that the retailer is facing ‘technical issues’.
But, yesterday, 14 May, the Co-op announced that they had entered a “recovery phase” which should see stock levels returning back to normal.
Since then Co-op issued further update today, 15 May, informing customers that the store is now in a “much stronger position” and is receiving “regular deliveries”.
The update, written by Co-op CEO, Shirine Khoury-Haq, read: “Our amazing colleagues have been working day and night to protect our systems and get our operations back on track, and we can confirm that we are now in a much stronger position.
“Our stores are now receiving regular deliveries, so you can expect to find more of the products you need in your local store from this weekend.”
She added: “Across all of our businesses, our teams are working hard to ensure we continue to provide the service that you expect from our Co-op.
“We apologise in advance for any delays in our current service while we make sure that we bring the organisation back to normal as quickly, and as safely, as possible.
“We are all so grateful for your patience and support as we recover from this incident.”
The update, posted to the Co-op’s social media platforms, also added that customers can “make the most” of their Member-Owner benefits, including personalised digital offers. Shoppers are advised to check their app or visit the Co-op website to choose their offers.
The update comes after the Co-op revealed last week that some customer data had been stolen by hackers.
Stolen data was revealed to include names and contact details of Co-op Group members.
Member’s passwords, bank and credit card details, transactions or information relating to any members’ or customers’ products or services with the Co-op Group however is not believed to have been breached.