A BEST Buy shopper has slammed the chain for “ruining Christmas” as she’s still waiting for her $5,000 holiday order.
The furious customer even accused the brand’s staff of “lying” to her about the mix-up.
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Named only as Chelle, the homeowner took to her X account to lodge a complaint.
She wrote: “@BestBuy thanks for ruining Christmas.
“Spent over five grand.”
Chelle alleged that she had been told that most of her order was out of stock.
It was then allegedly supposed to be ordered to her local store in West Virginia.
But she claimed that delivery confusion had seen it sent to a branch in neighbouring Virginia instead.
To make things worse, her tweets also revealed that her husband is currently being treated for an aggressive form of bone cancer, adding even more pressure to the holiday season.
It appears that the chaos with Best Buy was the final straw for Chelle.
She added: “[I] called two different times to customer service.
[I] asked to be elevated to a manager.
“One hung up, the second lied.”
Chelle didn’t detail the nature of this alleged lie but seemed very frustrated.
However, the official Best Buy X account responded, promising they would “investigate”.
The statement read: “Hello, Chelle, thanks for reaching out to us here on X.
“Having your delivery delayed is never a great feeling, so I can understand your disappointment.
“I would be happy to investigate this issue and help any way I can.
“To get started, can you please send me a DM with your full name, phone number, and email?”
The message was signed off by a customer service worker called Aaron.
But, the next day, he tweeted back again to inform Chelle that he would be off on holiday and so wouldn’t be able to assist further.
Aaron added: “I wanted to let you know that I am about to leave the office for a few days.
“If you respond and need assistance, one of my associates will be happy to assist.”