The AI-driven citizen engagement platform will utilize artificial intelligence to automatically categorize and direct reports to the relevant department. This functionality has the potential to streamline communications and minimize administrative delays. The partnership is part of the European Union’s CommuniCity initiative, which focuses on fostering citizen-centered innovation.
Prague, already ranked as one of the world’s smartest cities, is continuing its commitment to digital innovation and AI adoption. The platform will be a significant step toward improving urban management and governance. As governments worldwide look for ways to adopt AI to improve public services, the success of this platform could serve as a model for other cities aiming to implement similar systems.
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