They claim there was toothpaste in the sink, urine in the toilet, a sewing needle in the carpet and no running water in the food kiosks
Holidaymakers have sworn off returning to a caravan park after encountering numerous issues during their stay. They reported finding toothpaste in the sink, urine in the toilet, a sewing needle in the carpet, and a lack of running water at the food kiosks.
Nicola Jones, along with her partner David Shirley, their three children, and other family members, were dissatisfied with being offered only a two-night refund, deeming it “unacceptable”.
The group from South Wales had booked a £560 week-long holiday at Lyons Robin Hood Holiday Park in Rhyl, starting on Saturday, July 19. Their stay was supposed to last until Saturday, July 26, but they claim they were asked to leave early, which they did on Wednesday night.
Nicola recounted the unpleasant discoveries: “There was toothpaste in the sink, pee in the toilet and hair in the shower. I requested a cleaner to come and sort out the (cara)van.”, reports North Wales Live.
She explained: “I left some notes to show the cleaner what was needed. But she didn’t look at the notes. She hoovered the floor and left everything else.”
Frustrated, Nicola went to reception to raise her concerns: “I had to go to reception to complain but by then there were no cleaners left. I would have done it myself and requested some cleaning products as I was not going to buy them.”
Eventually, a “lovely” lady did come to address the cleanliness issues in the caravan. Nonetheless, Nicola also mentioned that on the previous Monday and Tuesday, two food kiosks on the site were without running water.
Nicola, a burger van owner from Port Talbot, has shared her less-than-ideal experience at a caravan park, highlighting the necessity of running water for her business. She recounted an incident where a family member visited Alton Towers “just not to be at the park”.
During their stay, Nicola mentioned that a “sort kind of customer service manager” eventually addressed her group’s concerns. Recalling the interaction, Nicola said: “She said ‘I understand you have had some problems.”
The situation escalated when Nicola’s group was asked to leave the site. Speaking to North Wales Live, she expressed her frustration: “It’s been horrendous. We were thrown off the site without a reason why. I was told if we left we would get a refund.”
Following the unpleasant episode, Nicola and her group departed Rhyl late at night, making the long journey back to South Wales, arriving home at 3.30am.
Reflecting on whether they would return to the caravan park, Nicola stated: “It was the first time we have ever been to Rhyl. We book a different caravan park every year to give the kids more experience in going places.”
Her verdict on the experience was clear: “I would not book a holiday at a site like that again. It was c*** from start to finish. I would go back to North Wales – towards Snowdonia (Eryri) way. We went horse riding and there was a holiday let on a farm (which they could use in future).”
However, she firmly added: “(But) we would go past Rhyl with our eyes closed.”
Despite the ordeal, Nicola has been offered a two-night refund, which she deems “unacceptable”.
A spokesperson for Lyons Holiday Parks responded to the incident reported by North Wales Live, acknowledging there were issues that needed attention: “We did have an issue with a burst main water pipe which did have to be repaired.
“We carried out the repair and operated in line with requirements. We did also have bottled water available for our guests.
“This guest did report issues on Sunday to reception and was offered upgraded accommodation and many alternatives which were refused. Our housekeeping team resolved all issues with the accommodation that afternoon.”
The spokesperson continued: “Although we will not comment directly on the circumstances which prompted us to ask the guest to leave, a full refund will be issued and we have been in contact with the 3rd party operator today. We do not take decisions to asks guests to leave lightly, however in this situation we feel it was warranted.”
Customer feedback is “very positive,” she remarked. “We pride ourselves on providing enjoyable memorable family holidays and have done for over 100 years.
“Our feedback from our guests is positive – very positive. We would like to thank our guests for their patience during the water repair and the majority who were very understanding and took advantage of the bottled water on offer.”