WALMART has been blasted by a furious customer who has pledged to flock to Amazon for to use one popular service.
The angry shopper took to the social media platform X to voice their fury after their online order was reportedly shipped a week late.
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“To all [Walmart] shoppers using the online experience,” the shopper began.
“Don’t believe the shipping times! Week late with updates.
“Nor can you expect to get what you order! Now waiting for two days to get a resolution, I just should have used Amazon.
“SMH p*** poor customer service. Buyer beware!”
The retailer quickly responded and offered their support.
“We’d like to look further into this issue,” they wrote.
“Would you please join us in a DM?”
AI DELIVERY MOVE
This comes just months after news that the reailer would be investing millions of dollars in pickup and delivery in a new agreement with a leading AI robotics firm.
The retailer will work with Symbotic on developing, building and enhancing current and future online pickup and delivery systems in a $520 million deal.
Symbotic will create a high-tech solution to automate 400 Walmart Accelerate Pickup and Delivery centers (APDs), with an option for more in future.
At the same time the Massachusetts-based company will acquire Walmart’s Advanced Systems and Robotics business for $200 million in cash, with up to $350 million more in future, depending on the number of systems ordered.
The acquisition is expected to close in the next few months.
Symbotic uses artificial intelligence and robots to automate warehouse systems and supply chains.
It has worked with Walmart since 2017 to automate the retailer’s supply chain.
“We’re excited about what this means for our customers,” said Greg Cathey, senior vice president of transformation and innovation at Walmart.
“We anticipate the synergy between Symbotic’s expertise and our nearly decade-long relationship in innovating the supply chain technologies to elevate customer service and rapidly advance our in-store Accelerated Pickup and Delivery capabilities.”
WHAT DOES THIS MEAN FOR CUSTOMERS?
The commercial agreement between the two companies should result in greater shopping convenience for customers, both in store and online.
Symbotic software and robotics platforms are already used in all 42 Walmart regional distribution centers across the country.
Extending the technology to the APDs will allow the retailer to “utilize its stores to fulfill ecommerce orders through pickup and delivery more efficiently, economically, and accurately”, according to the Symbotic website.
Commenting on the agreement, Rick Cohen, Symbotic chairman and CEO said:
“This is a highly strategic transaction for Symbotic as we expand upon our long-term relationship with Walmart and broaden our product offering beyond the traditional warehouse to eCommerce settings for last mile delivery.”